Refund and Return Policy

Cancellation & Refund Policy for PRE ORDER / AUCTION BIDDING Cars:

• If the order is canceled after auction winning, cancelation fees BDT 1 lac.
• If the order is canceled after the car reached at port  or during the shipment or the full payment is not made within 30 days of the car arrival, cancelation fees BDT 2 lac.
• After deducting BDT 2 lac from the booking money, rest of the amount will be refunded back to customer by account payee cheque or online fund transfer.
• If customer's desired car is not available in auction / unsuccessful bids (not yet purchased from auction); in this case if a customer wants refund, full booking money will be refunded back. 

Cancellation & Refund Policy for  JAPAN STOCK Cars:

• If the customer canceled the order within 48 hours of his confirmation, 25000 Taka will be charged as penalty from the booking money.
• If an order is canceled after 48 hours and between 5 days of the confirmation, BDT 50,000 Taka will be charged as penalty.
• If the car is released from port but client canceled the order, cancelation fees BDT 1 lac.
• If the full payment is not made within 30 days of the port release, BDT 1 lac will be charged as penalty.

Cancellation & Refund Policy for READY STOCK Cars

• If the car is already in  showroom / Dhaka and customer canceled the order within 48 hours of his confirmation, no cancelation fees will be charged. Customer will get full refund of the booking money. 
• If an order is canceled after 48 hours and between 7 days of the confirmation, BDT 1 lac taka will be charged as penalty.
• If the car is in Chittagong or Mongla port, we release the car from port after getting confirmation from the client but client canceled the order, cancelation fees BDT 2 lac.
• If the full payment is not made within 30 days, the order will be canceled and BDT 2 lac will be charged as penalty.

Cancellation & Refund Policy for Auction Sheet Verification

• If a customer is charged but did not get the auction sheet report from our system automatically, full refund will be given. Please raise a complain at info@gari-import.com.bd