Refund and Return Policy

All Sales Are Final: Once a booking is made, it cannot be reversed.

• Booking Money Non-Refundable.
• Cancellation / Failure to get loan approval within 30 days / Late Payment Fee: A penalty of BDT 1,00,000 or 5% of the car price, whichever is higher, will be charged.

For more details check below:

Cancellation & Refund Policy

• If the car is already in showroom / Dhaka and customer canceled the order after his confirmation within 3 days, cancelation fees BDT 50,000 Taka will be charged. A customer will get a full refund of the booking money after deducting the penalty or he/she can exchange the order with another showroom ready car.

• If the car is in Chittagong or Mongla port, we release the car from port after getting confirmation from the client, but client canceled the order / wants to exchange the car with another model by 7 days, in this case cancelation fees BDT 1 lac taka.

• For Japan Stock, If the order is canceled after the car reached at port or during the shipment, cancelation fees (penalty) One Lac Taka.

• If the full payment is not made within 30 days from the booking date/car arrival date in showroom, the car will be canceled automatically and cancelation fees (penalty) minimum One Lac Taka or 5% of the total car price (whichever is higher).

• In case of Car Loan, if the car loan is not granted by the bank because of the client’s profile/bad debt/bad CIB report, GARI-IMPORT will wait up to 30 days from the booking date and if client failed to buy the car, cancelation fees (penalty) minimum One Lac Taka or 5% of the total car price (whichever is higher).

• If the Car Loan is approved, but client failed to pay his portion within 5 days from the purchase order date, the car will be canceled automatically and cancelation fees (penalty) minimum One Lac Taka or 5% of the total car price (whichever is higher).

PRE-PURCHASE INSPECTION

• For ready stock cars customer can take the car for pre purchase inspection to any renowned service center /workshop, if they found faulty (only for Engine, Gearbox & Hybrid System), customer can CANCEL the, only in this case full refund will be given. 

• For other issues like (suspension, shock absorber, wheel balancing & alignment, brake servicing, rust, general servicing) will be changed/repaired before delivery. 

Cancellation & Refund Policy for Auction Sheet Verification

• If a customer is charged but did not get the auction sheet report from our system automatically, a full refund will be given. Please raise a complain at info@gari-import.com.bd or call our hotlines.

• After Manual Search if the report is not found, 50% of the fees will be refunded by bKash.